Delivery & Returns

Delivery within the UK

All orders are FREE delivery to mainland England, Wales & Scotland (excluding Grampians & Highlands, charged at the relevant rate displayed during the online checkout process)

Some more remote areas including (but not limited to) Highlands, Scottish Offshore and the Isle of Man, may require a further surcharge. Please call the office to check. 

Normal delivery times are between 9am and 9pm Monday to Friday (excluding bank holidays).

Standard UK Delivery is delivered within an estimated 3-5 working days. Faster delivery options may be available on select models, and this will be shown at checkout. Most deliveries are made by UPS and you will receive a tracking number by email once your order has shipped. 

IMPORTANT

Please note that the UPS services are very reliable but not guaranteed during these unprecedented times. Over 97% of orders shipped by UPS arrive within 1-2 working days. If any delays are incurred, please call UPS to get more information about the delivery. We are unable to raise any investigation until 4 days have passed since an order shipped. 

Delivery in Europe

We ship to most countries in Europe, by UPS Standard. This is a 3-5 working day service but can take up to 5 working days in some regions. 

Shipping price will be indicated at the checkout, and typically ranges from £20-50 GBP. 

Returns

We operate a 7 day returns policy. You can cancel your order anytime up to 7 working days after the day of purchase. All items must be in there original packed condition and are returned at the buyers cost. Please contact customer services if you wish to return/cancel an order who will issue a returns number. 

Any product returned which shows signs of use or internal packaging opened will result in the return being rejected.